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Company Type: A promising startup revolutionizing the electric vehicle industry through a subscription-based web app.
Trigger: Navigating the challenges of a startup, our client confronted a critical problem - an escalating number of customer complaints about billing discrepancies within their subscription service. More than 70% of these complaints were related to incorrect billing.
What the client wanted:
No more bugs in production.
Improvement of the billing process.
Creation of a testing team.
First contact: After receiving the request, a QA expert with 17 years of experience was assigned to the project. A meeting was set for the following day with the CEO of the start-up.
The meeting: In addition to the bug-related challenges infiltrating the production environment, our expert also pinpointed certain organizational and workflow inefficiencies
The Audit: In order to calculate the Quality Score, our experts will need access to the processes of the company. During a 3 day period, multiple meetings with the Project Manager, the Development Lead and the CTO, took place.
The Quality Score: One week after receiving the first email, the Quality Score and the Strategy to improve it were ready.
The Strategy: Had 4 pillars that involved a multitude of changes and improvements:
The contract: 10 days from the initial request we have signed a contract to implement the suggested Strategy.
Approach: Given the complexity of the implementation, the Client had a QA Manager and a Test Lead assigned for the entire period to implement the strategy, hire the QA team and train them.
Timeline and Results: In 12 weeks the Strategy was in place. The Start-up had a team of 4 testers, a new workflow and a sanity automation suite integrated with the newly created CI/CD pipeline.
Shortened Time-to-Market: Faster development cycles and quicker version releases for competitive advantage.
Innovation Acceleration: Developers had more time to focus on innovation and creative feature development instead of having to fix bugs all the time.
Stability: A clean deployment pipeline connected with the new Automation suite.
QA Team Synergy: The newly formed QA team quickly established a harmonious working dynamic, contributing to better QA outcomes and company-wide productivity improvements.
Cost-Efficient Operations: The establishment of a dedicated QA team resulted in a significant reduction in post-release bug-related costs, translating to substantial overall savings for the company.
Let's accelerate quality together